Terms and Conditions - Brighter Days Practice

Effective Date: 27 May 2025
Last Updated: 27 May 2025

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Welcome to Brighter Days Practice, a nurse-led mental health service based in Cheshire, UK, specializing in depression and anxiety support through virtual consultations via Microsoft Teams or Zoom. By using our services, you agree to these Terms and Conditions. Please read them carefully.

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1. About Our Services

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Brighter Days Practice is operated by [Your Name], a registered nurse and independent prescriber (V300 qualification) with the Nursing and Midwifery Council (NMC). We provide virtual mental health consultations, including assessments, medication prescribing (within our scope of practice), and psychoeducation, for adults in Cheshire and the UK. We are not an emergency service. For urgent support, please refer to our Urgent Support Line on our website.

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2. Eligibility

• You must be 18 years or older to use our services.

• Our services are intended for individuals seeking support for depression and anxiety. We reserve the right to refuse service if your needs fall outside our scope of practice (e.g., severe mental health conditions requiring specialist care).

• You must have access to a device with a stable internet connection and Microsoft Teams or Zoom to participate in virtual consultations.

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3. Booking and Payment

 

Booking: Appointments can be booked via our website (brighterdayspractice.co.uk) using our booking system. You will receive a confirmation email with your appointment details and a link to the virtual consultation.

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Payment: Fees must be paid in full at the time of booking via our secure payment provider (Stripe/Square). Prices are as follows:​​​

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• Psychoeducation Session (30 minutes): £50

• Prescription-Only Review (15 minutes): £25

• Follow-Up Consultation (30 minutes): £50

• Initial Consultation (60 minutes): £100

• Packages: Discounts apply for packages (e.g., Starter Package: £190 for 1 initial + 2 follow-ups). Refunds for unused sessions in packages are subject to our Refund Policy.

• Prescription Costs: Medications prescribed are not included in our fees. You are responsible for pharmacy costs, which vary (£10–£50).

 

4. Cancellations and Refunds

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• Statutory Cancellation Rights: Under the Consumer Contracts Regulations 2013, you have 14 days from booking to cancel and receive a full refund, unless the service is fully performed within this period with your consent (e.g., the consultation occurs). To cancel, contact us at info@brighterdayspractice.co.uk.

• Cancellations Before Appointment:

  • More than 24 hours’ notice: Full refund.

  • Within 24 hours: 50% cancellation fee.

• No-Shows: No refund for missed appointments without notice.

• Rescheduling: One free reschedule with 24 hours’ notice; additional reschedules incur a £10 fee.

• Faulty Service: If our service does not meet the standards described (Consumer Rights Act 2015), you may be entitled to a refund. Contact us within 14 days.

• Technical Issues: If a consultation cannot proceed due to our technical issues, we will reschedule or refund. If the issue is on your end, we will reschedule but not refund.

• Full details are in our Refund Policy on our website.

5. Virtual Consultations

• Platform: Consultations are conducted via Microsoft Teams or Zoom, which are HIPAA-compliant with end-to-end encryption.

• Your Responsibilities: Ensure a stable internet connection, a private space, and a working device. We are not liable for disruptions due to your technical issues.

• Recordings: Consultations are not recorded unless you provide explicit consent (e.g., for training purposes). Unauthorized recording by you is prohibited.

 

6. Urgent Support

• Non-Emergency Service: Brighter Days Practice is not an emergency or crisis service. If you are in a mental health crisis, call 999, contact Samaritans (116 123), NHS 111, or the Cheshire and Wirral Partnership NHS Crisis Line (0800 145 6485).

• Urgent Support Line: Our website provides crisis helplines and resources under the Urgent Support section. We are not liable for outcomes from third-party services.

 

7. Privacy and Data Protection

• We handle your personal and health information in compliance with the Data Protection Act 2018, UK GDPR, and NMC standards. Our Privacy Policy (available on our website) details how we collect, use, and protect your data.

• Health records are stored securely in Cliniko (GDPR-compliant) and retained for 8 years per NHS guidelines.

 

8. Scope of Practice and Limitations

• Prescribing: We prescribe medications within our competence as an independent prescriber, excluding controlled drugs (Schedules 2–5, cocaine, diamorphine, and dipipanone for addiction). Prescriptions are posted to the client using recorded delivery.

• Limitations: We do not provide emergency care, inpatient services, or treatment for conditions outside our scope (e.g., severe psychosis). We may refer you to other services (e.g., NHS, psychiatrist) if needed.

• Advice Accuracy: Advice and prescriptions are based on the information you provide. We are not liable for outcomes due to incomplete or inaccurate information.

 

9. Liability

• Service Delivery: We strive to provide high-quality care per NMC standards but are not liable for outcomes beyond our control (e.g., medication side effects, patient non-compliance).

• Third Parties: We are not responsible for third-party services (e.g., pharmacies, crisis lines).

• Limitation of Liability: Our liability is limited to the cost of the service provided. We are not liable for indirect losses (e.g., loss of income) or damages beyond our control.

 

10. Intellectual Property

• All content on our website (brighterdayspractice.co.uk), including text, logos, and designs, is owned by Brighter Days Practice. You may not reproduce or distribute it without permission.

 

11. Complaints

• If you have a concern, contact us at [your email address] or [your phone number]. We will respond within 14 days.

• You may also contact the NMC or the ICO (for data concerns) if unresolved.

 

12. Changes to Terms

 

We may update these Terms and Conditions. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the revised terms.

 

13. Governing Law

 

These Terms are governed by English law. Disputes will be resolved in the courts of England and Wales.

 

14. Contact Us

 

For questions about these Terms, contact:

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• Email: info@brighterdayspractice.co.uk

• Location: Cheshire, UK (Virtual Consultations Only)